Privacy Policy

1) Overview

This Privacy Policy explains how Villaedenroma Store (owned and operated by Tajima Direct, LLC) collects, uses, shares, and protects your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

2) Information We Collect

We collect information in the following ways:

A. Information you provide to us

  • Name, billing address, shipping address

  • Email address and phone number

  • Order details (items purchased, order number, delivery instructions)

  • Customer support messages and any information you include when contacting us

B. Information collected automatically
When you browse the site, we may automatically collect:

  • Device and browser information

  • IP address, approximate location (city/state), and time zone

  • Pages visited, links clicked, and activity on the site

  • Referring/exit pages and search terms (if available)

  • Cookies and similar tracking technologies

C. Payment information

  • Payments are processed through PayPal and Stripe.

  • We do not store your full card number or payment credentials on our servers.

  • PayPal/Stripe may collect and process payment information according to their own privacy policies.

3) How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, delivery, and returns

  • Communicate with you about your order (confirmations, tracking, support)

  • Provide customer service and resolve disputes

  • Prevent fraud, detect suspicious activity, and protect our platform

  • Improve our website, products, and customer experience

  • Comply with legal obligations and enforce our policies

4) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functions (cart, checkout, security)

  • Remember preferences and improve site performance

  • Understand traffic and user behavior (analytics)

You can control cookies through your browser settings. Disabling cookies may affect site functionality (e.g., cart/checkout).

5) How We Share Your Information

We may share your information only as needed to operate our business, including with:

  • Payment processors: PayPal and Stripe (to process payments)

  • Shipping carriers and fulfillment partners: to deliver your orders

  • Service providers: hosting, analytics, customer support tools, fraud prevention

  • Legal/Compliance: if required to comply with law, court order, or to protect rights and safety

  • Business transfers: if we are involved in a merger, acquisition, or sale of assets

We do not sell your personal information.

6) Data Retention

We keep personal information only as long as necessary to:

  • Complete transactions and provide support

  • Maintain records for accounting/tax/legal requirements

  • Prevent fraud and enforce agreements

When no longer needed, we delete or anonymize information where reasonable.

7) Data Security

We take reasonable steps to protect your information, including administrative, technical, and physical safeguards. However, no online system is 100% secure, so we cannot guarantee absolute security.

8) Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal/record-keeping needs)

  • Opt out of marketing emails (if applicable) by using the unsubscribe link or contacting us

To exercise these rights, email us at [email protected].

9) Children’s Privacy

Our website is not intended for children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children.

10) International Visitors

If you access the site from outside the United States, you understand your information may be processed and stored in the United States or other countries where our service providers operate.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site means you accept the updated policy.

12) Contact

If you have questions about this Privacy Policy or how we handle your information, contact us:
[email protected]