Returns & Refunds Policy

1) Overview

We want you to be satisfied with your purchase. If something is wrong, we’ll fix it. This policy explains who can return, when, what is excluded, how refunds work, and who pays shipping.

2) Return Window

  • You may request a return within 30 days of the delivery date (based on tracking/delivery confirmation).

3) Return Eligibility (Conditions)

To qualify for a return, the item must be:

  • Unused and in original condition

  • Returned with all original parts/accessories included (if applicable)

  • Returned in original packaging (if applicable)

  • Not altered, installed incorrectly, or damaged after delivery

If the item shows wear, installation marks, scratches, or missing components, we may reject the return or issue a partial refund depending on the condition.

4) Non-Returnable / Non-Refundable Items

The following are not eligible for return or refund:

  • Items marked Final Sale, Clearance, Non-Returnable

  • Items damaged due to misuse, improper installation, accident, neglect, or normal wear and tear

  • Items returned without prior authorization

  • Items with missing parts/accessories that were originally included

5) How to Start a Return (Required Steps)

Before sending anything back, you must contact us to get return instructions.

  1. Email [email protected] with:

    • Order number

    • Item(s) you want to return

    • Reason for return

    • Photos (required for damaged/defective/incorrect items; recommended for all returns)

  2. If approved, we will send:

    • Return instructions

    • Return address and packaging guidelines

    • If applicable, a prepaid return label

Returns sent without contacting us first may be refused or returned to sender.

6) Return Shipping Costs

  • If the return is due to our error (wrong item shipped, defective item, damaged in transit):
    We will cover return shipping or provide a prepaid label.

  • If the return is not our fault (changed mind, ordered wrong item, doesn’t fit your needs):
    You are responsible for return shipping costs.

Shipping fees paid at checkout (including Flat Rate Shipping) are generally non-refundable unless the return is due to our error or required by law.

7) Packaging & Return Condition

  • Pack items securely to prevent damage in transit.

  • If an item arrives back to us damaged due to poor packaging, the return may be denied or refunded at a reduced amount.

8) Inspection & Approval

After we receive your return, we will inspect it to confirm:

  • Item condition matches eligibility requirements

  • All parts/accessories are included

  • No signs of misuse or installation damage (if applicable)

We will email you once the return is approved or rejected.

9) Refund Method & Timing

  • Approved refunds are issued to the original payment method:

    • PayPal → refund to PayPal

    • Stripe card payment → refund to the same card

  • Refund processing timeline:

    • We usually process approved refunds within 3–5 business days after inspection

    • Your bank/PayPal may take additional time to post the refund, typically up to 10 business days total

10) Partial Refunds

We may issue a partial refund if:

  • The item is returned with missing parts/accessories

  • The item shows signs of use, wear, or damage

  • The item is returned in a condition different from when shipped

11) Exchanges

We do not guarantee exchanges. If you need a different item:

  • The fastest option is to return the original item (if eligible) and place a new order.

12) Damaged, Defective, or Incorrect Items (Priority Handling)

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

  • Order number

  • Photos of the item and packaging (outer box + product)

We will determine the best solution:

  • Replacement, or

  • Refund, or

  • Reshipment of the correct item

13) Cancellations / Order Changes

  • If you need to cancel or change an order, contact us ASAP.

  • Once an order is processed or shipped, it can no longer be canceled and must follow the return process.

14) Chargebacks & Disputes

If you open a PayPal dispute or file a chargeback with your bank, we will provide transaction records and shipping confirmation to the processor. Please contact us first—most issues are resolved faster directly.

15) Contact

For return/refund requests and support:
[email protected]